GM’s announcement that it will bring most of its IT work back in-house over the next three to five years was certainly a dramatic about-face for the automaker, which was an early adopter of outsourcing and offshoring.  Former GM CIO Ralph Szygenda’s “third wave” of outsourcing is being replaced by new CIO Randy Mott’s first generation of insourcing, resulting […]

Experts say the possibility of expansion at Kyocera Industrial Ceramics Corp. reflects a new paradigm taking place in global manufacturing that starts with shrinking cost differences between production in China and the U.S. That shift, as well as rising global consumer spending, are expected to increase the demand for components made by Kyocera Industrial Ceramics, […]

By Melissa Anders | manders@mlive.com MLive.com on October 05, 2012 at 7:30 AM, updated October 05, 2012 at 8:03 AM   Tom Harrison, CEO of the Michigan Ladder Co., moved outsourced ladder production to the company’s Ypsilanti plant. AnnArbor.com File photo LANSING, MI — Manufacturing jobs may be headed back to Michigan as more companies consider […]

 Nicola Millard, a Customer Experience Futurologist at BT, helped build the first ever expert system in Europe for call centres. She combines a background in psychology (rather than technology) along with futurology to help BT determine what might be coming up for their customers. How did you get into customer service? I got my first […]